Quality quandary in hospitality services
When one raises the question of such substandard quality services in 5-star hotels, there is a standard reply from their management blaming the nonavailability of the skilled students from the hotel schools.
When one raises the question of such substandard quality services in 5-star hotels, there is a standard reply from their management blaming the nonavailability of the skilled students from the hotel schools.
Indian Hotels clocked a record profit of INR 1,053 crore in financial year 2023, compared with a loss of INR 265 crore in financial year 2022. The hospitality chain's revenue from operations was at INR 5,810 crore in financial year 2023, up 90 percent from financial year 2022. The profit after tax numbers for the chain were higher than the profit after tax numbers of the three best financial years put together.
Full service carrier Vistara on Monday said it reported a profit for the first time since inception in the three months ended December 2022. Without disclosing the exact profit figure in the December quarter, the airline also said it crossed the USD 1 billion revenue mark and remained EBITDA positive in the current fiscal year.
Every smart hotel’s revenue strategy ought to accommodate the potential of active seasons and off-seasons—this helps move the business off from stagnancy.
Profit rose to INR 1.32 billion (USD 16.12 million) in the three months ended Sept. 30, from INR 1.2 billion a year earlier. Revenue rose to INR 13.01 billion from INR 11.16 billion last year, as Jubilant launched new menu items.
Rohan Khaunte said that once the revenue gaps are plugged, the government hopes to double the contribution of the tourism sector to the state’s economy.
According to new restrictions, bars have to operate with 50% capacity and must shut down by 10pm.
Revenue topped the same period in 2019, and Airbnb recorded billions in new bookings as the rollout of vaccines against COVID-19 raised hopes for a travel boom.
The revenue from operations stood at Rs 615.02 crore for the quarter under consideration. It was Rs 1,062.98 crore for the same period a year ago.
In his previous tenure, he was associated with Le Meridien Jaipur - a Marriott property, prior to this he has worked with brands such as Hyatt, Hilton, Starwood and IHG hotels.
CFOs from India’s leading hotel chains discussed the importance of staying relevant and having liquidity in the post-Covid world during a panel discussion at the Tourism Leadership Summit of India.